FacebookGoogle+

407-438-0232
WE OFFER MILITARY & FIRST RESPONDER DISCOUNTS!
FINANCING AVAILABLE THROUGH WESTCREEK

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 407-438-0232 or make an appointment online!

ASSOCIATIONS

  • ACDelco
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • NAPA
  • ALL-DATA
  • BBB (Better Business Bureau)
  • Mitchell1
  • BG Products
  • Wix Filters
  • Interstate Batteries
  • Enterprise Rentals
  • Motorcraft
  • Auto Zone
  • Advance Auto parts
  • Car Care Aware

Testimonials

  • Great experience doing business at The Auto Center!
    -Adelett L.

  • The best service you will ever receive. Visit The Auto Center today.
    -Yolanda Y.

  • John Dyer is probably the best mechanic in the world !!! I take my vehicles to him if I am having a problem or just routine maintenance. They always do a good job no matter what I need.
    -John L.

  • They saved my butt big time! My boyfriend filled my diesel car full of gas on a Saturday afternoon, and everyone we tried to contact to fix the problem just didn't care or talked to me like I was stupid. But, the guy towing my car pulled up to the shop my insurance company sent me to, and it was closed. So we found this shop. The owner stayed open just for me so I wouldn't be stranded 6 hours away from home for an additional 2 days!! He called a personal friend to see if they could get the gas out of my car, and they came to US!! About 2 hours later, my car was completely fixed, and they didn't rip us off at all. This shop saved the day, and I owe them MANY thanks.
    -Ivy M.

  • We were on our way back to Ohio and had a coolant leak but didn't know where it was coming from. I pulled into their drive as they were closing and he took the time to find out where the leak was and had it fixed up and running in under 30 minutes and we were back on the road and the best part was he was the nicest guy about it even tho I came at closing time and it was extremely inexpensive. I can't thank you enough John Dyer. 6 out of my 5 stars in my opinion, I highly recommend them!!
    -Dennis H.